Frequently Asked Questions
- What if I have an allergy?
We want you to enjoy your experience with us, which is why it is important for you to know that we are happy to accomodate for nut-free or fruit allergy orders. By requesting a specific fruit or nut allergy order, we will make sure that the area of preparation is completely sanitized before your is order made and use a new chocolate container so there is no cross-contamination.
Fruit: We use strawberries, watermelon, oranges, granny smith apples, pineapple, honeydew and cantaloupe. We dip strawberries, granny smith apples and pineapple in our chocolate.
Nuts: We do not use peanuts in our kitchen but we do use almonds and coconut. Our white and dark semi-sweet chocolate is manufactured in a peanut-free and nut-free facility. The chocolate that we use may have come into contact with almonds or coconut at our working station.
- Is your chocolate gluten free and vegan friendly?
Yes our chocolate is gluten-free and vegan friendly.
- Does the fruit contain preservatives?
To guarantee freshness, all of our bouquets are made to order so preservatives aren’t required.
- How can I place an order?
You can place your order online, in person at 1535 Paris Street, Sudbury or you can give us a call at 705-626-2136.
- How much notice do you need when placing an order?
As much notice as possible is always appreciated, but we will gladly accommodate walk-ins and last minute orders. If you are planning an event or have an upcoming date that you need a bouquet for, you can cross it off your list of things to do by letting us put in on the schedule in advance for you.
- Do you offer delivery?
Yes, we offer delivery to most areas in the City of Greater Sudbury. Delivery is based on postal code area and calculated at checkout. Delivery areas are: Azilda, Capreol, Chelmsford, Coniston, Copper Cliff, Dowling, Falconbridge, Garson, Hanmer, Levac, Lively, Markstay, Naughton, Onaping, Skead, Sudbury, Val Caron, Val Therese, Wahnapitae and Whitefish.
**Please contact us at 705-626-2136 if you require a delivery outside of the above listed areas. Depending on scheduling we can at times accommodate.
- Will you deliver my bouquet for a specific time?
Yes, provided we have at least a couple of hours of grace. For example: If you need your bouquet for 1:00 pm, we can guarantee delivery between 11:00 pm and 1:00 pm.
***Holiday Exceptions: During peak holiday times deliveries are scheduled for either AM, Afternoon or Evening deliveries
- Can I pick up a bouquet?
Pick up is available in store at 1535-B Paris St, Sudbury.
- Do you call the recipient before delivering the bouquet?
We do our best not to give away any surprises, however we do need to ensure that someone will be home to receive the bouquet as it isn’t something that can be left at the doorstep.
- How can I pay for my order?
- In store: we accept cash, debit or any major credit card.
- Online: you can pay with any major credit card with stripe or Paypal. (PayPal account is not required, you can proceed with guest checkout and)
- Over the phone: we accept e-transfer, debit or any major credit card.
- How long do the bouquets last?
Our bouquets are made to order so freshness is always guaranteed. We will always suggest day of use when possible however, if you plan on using it the next day we would suggest leaving it in it’s original packaging and keeping it refrigerated until time of use. Any leftover fruit from bouquets should be removed from skewers and stored in the refrigerator in a sealed container.
- Do you use skewers?
Our Fruit Bouquets use bamboo skewers to hold the fruit in the container. Please keep that in mind if bitting into your fruit while on a skewer. We do recommend that children enjoying the bouquet be helped by an adult, by taking the fruit off the skewer and serving it to them on a plate.
- Does Fresh and Fruitiful support local charities?
Yes. Fresh and Fruitiful always welcomes the opportunity to give back. We have helped many organizations which includes the following: The Sudbury Food Bank, Heart and Stroke Foundation, CIBC Run for the Cure, CNIB and The Alzheimer’s society to mention a few.